Refund policy

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General Information

•    Due to the perishable nature of cookies, the company does not accept returns.
•    If your order arrives damaged or incorrect, please contact us within 48 hours of
delivery with your order number and a photo of the product.
•    Product refunds or replacements will be issued at the company’s discretion for verified claims.
•    To start a return claim, please contact us at info@natgroup.ca
•    You can always contact us for any return question at info@natgroup.ca

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Refunds 
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@natgroup.ca